HomemadePropane, LLC.
2025 Formal Policy
Booking and Payment Policies
A 50% deposit is required at the time of consultation and booking to secure the date and services (Meal Preparation, Catering, Charcuterie Preparation & Personal Chef services). This deposit is non-refundable.
The remaining balance is due 3 days prior to the event. Failure to pay the remaining balance by the due date may result in cancellation of services.
FOR MEAL PREPARATION: All pre-orders will be confirmed the following after the deadline. Upon confirmation, a 50% deposit is due and the remaining balance is accepted day of pick up/delivery. Client may also choose to pay in full upon confirmation.
Payments can be made via Zelle (propanehomemade@gmail.com) or Check. Cash is not accepted.
Cancellation and Refund Policy
All deposits are non-refundable, regardless of the reason for cancellation.
Cancellations made within 3 days of the event are subject to a 75% cancellation fee, which will be deducted from any additional payments made.
Rescheduling requests are subject to availability and must be made at least 1 week prior to the event date. Any rescheduled event will incur a fee based off of the type of event.
Service Options
Set-Up and Stay: Our team will arrive at the event location to set up and remain on-site to serve food and beverages as needed. We will ensure that all food items are presented attractively and that serving areas are maintained.
Set-Up and Drop-Off: Our team will deliver and set up the food and serving areas, then depart. We will return to retrieve our items either the same evening or the following morning, based on the client’s preference.
Delivery for Meal Preparation & Charcuterie: HomemadePropane, LLC offers meal delivery & charcuterie services for an additional fee of $10 in Broward County, FL. Delivery times and locations will be coordinated at the time of booking.
Pick-Up for Meal Preparation & Charcuterie: Clients may opt to pick up their prepared meals & charcuterie services at our designated location, which will be provided upon payment. Pick-up times will be scheduled in advance to ensure freshness and convenience.
Retrieval and Clean-Up
Retrieval of our equipment and materials will occur either the same evening as the event or the following morning, as specified by the client at the time of booking.
Clients are responsible for the care of all items until our team returns to retrieve them. Any damages or loss will be billed to the client.
A clean-up service is available upon request for an additional fee. If clean-up is not requested, clients are expected to return the area to its original condition.
Food Safety and Liability
HomemadePropane, LLC is ServSafe certified and adheres to strict food safety standards. We are not liable for any food-related issues arising from tampering, improper handling, or storage after delivery or during the event when our staff is not present.
Clients are required to disclose any known food allergies or dietary restrictions at the time of booking. We will make every effort to accommodate these needs but cannot guarantee the complete absence of allergens.
Liability and Insurance
HomemadePropane, LLC maintains general liability insurance to cover our services. However, we are not responsible for any incidents, damages, or losses that occur due to the actions or negligence of the client or guests during the event.
Clients agree to indemnify and hold harmless HomemadePropane, LLC from any claims, damages, or expenses arising out of their event, except in cases of our own gross negligence or willful misconduct.
Changes and Modifications
Any changes to the event details, including menu, service options, and timing, must be made at least 1 week prior to the event. Last-minute changes may incur additional fees and are subject to availability.
Any modifications to this agreement must be in writing and signed by both parties.
Marketing and Promotion
HomemadePropane, LLC reserves the right to use photos and descriptions of the event for marketing purposes unless explicitly requested otherwise by the client in writing.
Force Majeure
HomemadePropane, LLC is not responsible for any failure to perform due to circumstances beyond our control, including but not limited to acts of God, natural disasters, or government restrictions.